Privacy Policy

1. Who we are

C.R.E.W. - Connecting Reliable Event Workers is operated by CrewCall LLC, a California limited liability company.

This Privacy Policy explains what information C.R.E.W. collects, how we use it, who may receive it and the choices you have when you use the service.

2. What information we collect

We collect information you give us, information created when you use C.R.E.W. and technical information needed to run and protect the service.

Depending on how you use C.R.E.W., this can include your name, email, account settings, profile or company details, location, rates, skills, availability, work documents, jobs, applications, invites, bookings, messages, reviews, notification preferences, support requests, disputes, conduct reports, expense claims, payment-related records and calendar-connection information.

We can also collect technical information such as IP address, browser or device information, timestamps, login and security events, error logs and first-party service-usage information used to operate, protect and improve C.R.E.W.

3. How we use your information

We use information to create and secure accounts, show profiles, match jobs and providers, run applications and bookings, manage availability, send notifications, support calendar connections, keep financial and expense records, provide support, handle disputes and conduct reports, prevent fraud or misuse and comply with legal obligations.

We also use service and technical information to troubleshoot problems, understand how C.R.E.W. is used and improve reliability and security.

4. What other C.R.E.W. users can see

Marketplace profiles can show information such as professional or company name, profile photo, location, skills, rates, endorsements and other information intended to help users decide whether a job or provider is a good fit.

Companies can see information connected to their own jobs, applicants and bookings. Technicians and agencies can see the jobs, bookings, messages and records connected to their own marketplace activity.

Do not put information on a public-facing profile that you do not want other marketplace users to see.

5. Private documents and expense evidence

Profile photos may be public. CVs, certificates and similar work documents are private and are shown only when the hiring flow gives a company a legitimate reason to review them, such as an application to that company's job.

Receipts and other expense evidence are private. They are only shown to the people who need them for the claim or to our team when we need to help resolve an issue.

Companies have 30 days to view or download claim evidence. Evidence may be kept longer while an active dispute still needs it. After the applicable period, the retained file may be removed while claim details such as amount, notes and status remain.

Upload only what is needed. Avoid including passwords, full payment-card numbers, bank login credentials or unrelated sensitive information in documents, claims or support attachments.

6. Messages, support and disputes

We keep information about jobs, applications, bookings, messages and expenses so C.R.E.W. can provide the service and keep a useful record of marketplace activity.

Authorised C.R.E.W. staff may review relevant messages, bookings, claims, documents and evidence when needed for support, disputes, conduct, safety, suspected misuse, fraud, legal matters or service operation.

Support tickets, disputes and conduct reports may be kept for as long as reasonably needed to handle the issue, protect users, enforce the Terms, prevent abuse or meet legal obligations.

7. Calendar connections

If you connect Google Calendar, C.R.E.W. uses the calendar access you approve to identify the connected account, show available calendars and add or update supported C.R.E.W. availability and booking events.

If you connect Microsoft Outlook or Microsoft 365 Calendar, C.R.E.W. uses the access you approve for the same kinds of calendar-sync tasks shown in the service.

C.R.E.W. may securely store connection tokens, selected calendar details, sync preferences and external event identifiers needed to keep the connection working.

Calendar sync is one way. Changes made directly in Google or Microsoft Calendar do not update C.R.E.W. Disconnecting stops future syncing. You can also remove C.R.E.W.'s access from your Google or Microsoft account.

We do not use connected calendar information for unrelated advertising or data brokerage.

8. Payments

When payment-related functions are used, C.R.E.W. can process amounts, currencies, fees, payment status, provider references, refunds, reversals, disputes and chargeback information needed to keep the transaction record.

Stripe or another approved payment provider may collect and process payment method, bank, identity, business, tax, fraud-prevention or compliance information under its own terms and privacy policy. C.R.E.W. should not receive or store payment credentials that properly belong with the payment provider, such as your bank password or full card details.

9. Service providers

We use service providers for functions such as payments, calendar connections, automated email, hosting, storage, database services, security and support. These providers may process information on our behalf under their own agreements and privacy policies.

When you choose a service that connects directly with another provider, such as Stripe, Google or Microsoft, that provider may also process information under its own privacy policy.

We may also share limited information with lawyers, accountants, insurers, security or support providers and with authorities where reasonably necessary and lawful.

10. How long we keep information

We keep information for as long as reasonably needed for the purpose it was collected, to run accounts and bookings, keep financial or tax records, handle disputes, prevent fraud, enforce the Terms, protect users and meet legal obligations.

Different records have different retention needs. Closing an account does not necessarily remove every booking, transaction, dispute, security or legal record immediately.

Job-related message threads may become read-only after the work and related issues are finished and can then be deleted under the applicable retention period. Claim evidence follows the separate evidence window described above.

11. Security

We use reasonable technical and organisational measures to protect information, including account-security controls, encrypted connections, access controls for private evidence and security protections provided by our service providers.

No internet service can promise perfect security. Protect your password and devices, and tell us through support if you think your account or private information has been exposed.

12. Your choices and privacy rights

You can update many profile and settings fields in C.R.E.W., manage notification preferences and disconnect optional calendar connections.

Depending on where you live, privacy law may give you rights to ask for access, correction, deletion, restriction, objection, withdrawal of consent or a copy of certain information. These rights can have exceptions and we may need to verify your identity before acting on a request.

Use in-app support to ask a privacy question or request help exercising a privacy right. We will provide another contact method where applicable law requires one.

13. Cookies and browser storage

The web app may use cookies, local storage or similar browser features for sign-in, active-view selection, preferences and other functions needed to make C.R.E.W. work.

Removing required browser data may sign you out or cause some settings or features to stop working until they are set again.

14. Changes and contact

We may update this Privacy Policy when the service, providers, law or our data practices change. Material changes will be communicated or presented where required.

For privacy questions, account help or requests relating to your information, use the in-app support tools. If another contact method is required by law for a particular request, C.R.E.W. will provide it through the service or other required notice.

Third-party privacy resources

These providers control their own privacy materials and may update them independently of C.R.E.W.

• Stripe Privacy
• Google Privacy
• Google API Services User Data Policy
• Microsoft Privacy Statement