Terms of Use

1. About C.R.E.W.

These Terms govern your use of C.R.E.W. - Connecting Reliable Event Workers, operated by CrewCall LLC, a California limited liability company.

C.R.E.W. is a marketplace and work-management service for event companies, individual technicians and agency providers. By creating an account or using the service, you agree to the Terms presented to you, subject to rights that cannot legally be waived.

C.R.E.W. helps users find work, find crew and keep job records together. It is not the employer, staffing employer, insurer, law firm, accountant or tax adviser of marketplace users merely because they use the service.

2. Your account

You must provide accurate information, keep your account reasonably up to date and use C.R.E.W. for lawful professional or business activity.

Protect your password and devices. Do not share passwords, one-time codes, full card details, bank login credentials or secret payment credentials through messages, uploads, email or support tickets.

C.R.E.W. may require email verification or other reasonable account checks before certain actions are available. If an automated email is missing, check spam or junk and mark no-reply@creweventworkers.com as safe. Use in-app support for human help.

3. Companies

Companies are responsible for accurate company information, lawful job opportunities, clear job descriptions, safe working arrangements and the obligations that apply to the people they hire or engage.

Companies must describe material dates, locations, roles, required skills, rates, expected hours, overtime and relevant expense or allowance terms accurately enough for a provider to make an informed decision.

A company account being present on C.R.E.W. is not, by itself, a guarantee of business legitimacy, solvency, insurance, conduct or future performance.

4. Technicians and agencies

Technicians are responsible for keeping their profile, skills, rates, availability, qualifications, work-authorisation information and other professional details accurate where those matters apply.

Agencies are responsible for the people and resources they supply and for making sure they can cover accepted bookings. Agency View represents work taken by the agency and remains separate from an individual's personal Technician activity.

Profiles, documents, endorsements and reviews can help users make decisions, but C.R.E.W. does not guarantee identity, competence, licensing, insurance, availability or future performance unless the service clearly states that a particular fact has been verified.

5. Jobs and applications

A job post is an opportunity listing, not a guaranteed engagement. An application shows interest in a job; it does not create a booking or require the company to select the applicant.

Providers must apply from the correct Technician or Agency view. Companies may use favourites and direct invites where those options are available, but a favourite or invite is not a confirmed booking.

Users must not post unlawful jobs, knowingly false information, discriminatory requirements that break applicable law, or opportunities designed to facilitate fraud or other prohibited conduct.

6. Bookings

A booking is accepted through the booking or invite-acceptance steps shown in C.R.E.W. Users should review the booking before accepting it and correct material errors before relying on it.

The booking record can include the provider, dates, role, location, rate, hours, overtime and listed allowances. Keep important later changes and approvals in C.R.E.W. where practical so both sides have a useful written record.

C.R.E.W. cannot guarantee that every outside agreement will be recognised or verifiable if it was never recorded in the service.

7. Rates, overtime and expenses

Rates must be stated clearly in the applicable currency. If a day rate is used, the company should state how many hours it covers so the point at which overtime begins is understandable.

Travel, hotel, per diem, parking, tolls, meals, equipment and other listed allowances are maximum limits unless the booking clearly says otherwise. A listed allowance is not automatically a promise to pay the full amount.

Per diem normally does not require receipts. Other expense categories may require receipts, invoices, tickets, written approval or other evidence. Overtime claims may also require evidence of the extra time or approval.

8. Expense and overtime claims

Providers must submit claims honestly, use the correct category, avoid duplicate or inflated claims and provide the evidence the booking requires.

Companies must review claims fairly against the booking terms, allowance limits, approval record and available evidence. Approval, partial approval, rejection or dispute should be recorded through C.R.E.W. where the relevant action is available.

Companies have 30 days to view or download claim evidence. If required evidence was properly submitted and later removed after the company had that review opportunity, the missing retained file should not automatically count against the provider in a later dispute. Relevant evidence may be kept longer while an active dispute still needs it.

9. Payments and fees

C.R.E.W. may charge companies booking or platform fees and may pass on properly disclosed payment-processing or related transaction costs where legally allowed. Applicable charges should be shown in the relevant flow before authorisation where required.

Individual technicians are not charged a C.R.E.W. platform fee to find or accept work. Agency providers may be subject to an agency commission under the commercial terms shown for agency work.

Payments made through C.R.E.W. may be processed by Stripe or another approved payment provider and may also be subject to that provider's terms, privacy policy, fees, checks and processing times.

C.R.E.W. does not guarantee authorisation, settlement, payout, refund, reversal or dispute timing. Banks, card networks and payment providers can affect what happens to a transaction.

10. Refunds, reversals and chargebacks

Refunds and payment adjustments can depend on the booking, cancellation timing, work already completed, expenses, the payment provider and applicable law.

Do not make improper, duplicate, fraudulent, abusive or bad-faith chargebacks or payment disputes. Legitimate rights under applicable law and card or payment-network rules are not waived by these Terms.

If a chargeback, reversal, dispute fee, processor fee or related cost is caused by your payment, booking, conduct or improper dispute, C.R.E.W. may recover those amounts from you where legally allowed. A material payment dispute may also lead to account review, restriction, suspension or closure.

11. Cancellations and booking changes

Use the booking tools for cancellations and date changes where those actions are available, and keep material changes in the booking record or relevant message thread.

Cancellation or change consequences can depend on timing, work already carried out, preparation, travel, accommodation, expenses, the booking terms and applicable law. C.R.E.W. does not guarantee that every cancellation results in payment to a provider or a refund to a company.

12. Messages and disputes

Keep important booking terms, changes, overtime approval, expense approval and other material decisions in the relevant C.R.E.W. message thread where practical. Messages outside C.R.E.W. may be harder to verify later.

If users cannot resolve a booking or expense disagreement themselves, they may use the dispute tools made available for that booking or claim. Users must provide truthful information and cooperate reasonably with requests for relevant clarification or evidence.

Authorised C.R.E.W. staff may review relevant bookings, messages and evidence for support, disputes, conduct, safety, suspected misuse, fraud, legal matters or service operation. C.R.E.W. can take platform action but is not a court or regulator and does not guarantee a particular dispute outcome.

13. Documents and information you upload

You must have the right to upload the content you provide and must not knowingly upload unlawful, infringing, malicious, false or unnecessarily sensitive material.

You keep the rights you lawfully own in your content. You give C.R.E.W. and its service providers the limited rights reasonably needed to host, display, process, secure, transmit and use that content to operate the service and handle supported issues.

Profile photos may be public. CVs, certificates and claim evidence are treated as private and are made available only through the access needed for the relevant hiring, claim, support or dispute purpose.

14. Calendar connections

Eligible Technician and Agency views can connect Google Calendar or Microsoft Outlook/Microsoft 365 Calendar where the integration is offered.

C.R.E.W. can add or update supported availability and booking events in the calendar you choose. Make booking or availability changes in C.R.E.W.; changes made directly in Google or Microsoft Calendar do not update C.R.E.W.

Disconnecting stops future syncing through that C.R.E.W. connection. You may also need to remove C.R.E.W.'s access from your Google or Microsoft account if you want to revoke the permission there as well.

15. Acceptable use

Do not use C.R.E.W. for fraud, harassment, threats, unlawful discrimination, impersonation, spam, malicious automation, credential theft, malware, unauthorised access, fake evidence, manipulated reviews or endorsements, payment abuse or other unlawful or harmful activity.

Do not deliberately use C.R.E.W. to discover or arrange a marketplace relationship and then move the same transaction away from the service mainly to evade applicable fees, safeguards, records or payment obligations where the applicable transaction is required to stay on C.R.E.W.

Do not use messages, reviews, disputes or support tools to harass another user, expose private information or pressure someone into an improper payment arrangement.

16. Account suspension or closure

C.R.E.W. may restrict features, suspend or close accounts where reasonably necessary for security, suspected abuse or fraud, payment risk, chargebacks, conduct issues, repeated rule violations, legal requirements or protection of users and the service.

Where appropriate, users can contact support to ask for a review. Some records may be kept after an account closes where needed for bookings, financial records, fraud prevention, disputes, legal obligations or enforcement.

17. Third-party services

C.R.E.W. uses third-party service providers for functions such as payments, calendar connections, automated email, hosting, storage, security and database services.

Services you choose to use, such as Stripe payment services or Google and Microsoft calendar connections, may also be governed by the provider's own terms and privacy policy.

Third-party providers control their own services and availability. C.R.E.W. does not guarantee that an external service will always be available.

18. Your legal, tax, insurance and safety responsibilities

Companies, technicians and agencies remain responsible for the legal duties that apply to their real working relationships, including worker or contractor classification, taxes, invoicing, licences, permits, qualifications, insurance, right to work, equipment and workplace health and safety.

C.R.E.W. may record or display information that helps users manage work, but that does not certify legal compliance or replace professional advice where professional advice is needed.

19. Service availability and liability

C.R.E.W. is provided on an as-available basis. The service may change, be maintained or experience errors or outages, including outages caused by third-party hosting, email, calendar, database or payment services.

To the maximum extent permitted by law, CrewCall LLC and C.R.E.W. do not promise that the service will be uninterrupted, error-free or secure against every threat, or that every profile, job, booking, user, document, payment or dispute outcome will be accurate or reliable.

To the maximum extent permitted by law, CrewCall LLC and C.R.E.W. are not responsible for indirect, incidental, special or consequential losses arising from marketplace relationships or use of the service where those exclusions are lawful. Nothing in these Terms excludes rights or liabilities that cannot legally be excluded.

20. Governing law, changes and contact

These Terms are governed by the laws of California, United States, except where non-waivable law requires otherwise.

C.R.E.W. may update these Terms when the service, law or business practices change. Material changes will be communicated or presented for acceptance where required.

For account or product help, use the in-app support tools. If another contact method is required by law for a particular notice or request, C.R.E.W. will provide it through the service or other required notice.